If you are unable to view Timesheets in TrackingTime because the tables fail to load or keep spinning indefinitely, this issue can often be resolved by addressing browser-related problems. Below is a step-by-step troubleshooting guide.
Identifying the Issue
You may encounter a scenario where timesheet tables:
Do not load completely.
Appear to load indefinitely (a spinning circle).
Resolve correctly in incognito mode, but not in your regular browser window.
The most common factors causing timesheet loading problems include browser cache (temporary files stored by your browser that may be interfering) or recently enabled or incompatible browser extensions that might be in conflict with TrackingTime.
Troubleshooting steps
How to troubleshoot issues with your Timesheet reports:
Clear your browser cache
Try using an incognito window
Check for and disable problematic browser extensions
To identify and disable potential extensions (in Chrome):
Open Chrome.
Click the three dots (⋮) and go to Extensions under More tools.
Disable all extensions initially, then re-enable them one by one to determine if any are causing the issue.
Next steps if problems persist
If you have tried the above troubleshooting methods and still encounter issues with loading timesheets, consider the following:
Check your internet connection stability.
Verify that you are using the latest version of Chrome or switch to another browser.
Contact TrackingTime’s support team for further assistance.
By following these steps, you should be able to resolve most timesheet loading issues in TrackingTime and restore functionality.