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TrackingTime Button extension troubleshooting

If you are having issues with the TrackingTime Button extension for browser, then please try these troubleshooting steps to fix them.

Carla avatar
Written by Carla
Updated over a week ago

Is your Play Button missing? Is the integration not syncing your task and project names?

These troubleshooting steps apply to Asana, Basecamp, Linear, Todoist, ClickUp, and every other software mentioned on our supported apps list.

Troubleshooting steps

How to troubleshoot your TrackingTime browser extension:

  1. First, please ensure you have installed the latest extension version.

  2. Check you are logged in on the Button extension, with the correct account.

  3. Make sure that you allow the extension access to the application by enabling their domains.

  4. Check you are using the latest version of domains.

  5. After trying these, navigate to the app and look for the Play Button.

Additional troubleshooting steps

  1. If the button is still lost, refresh the page.

  2. If that does not work, then close the browser entirely and re-open it.

  3. If the issue persists, clearing your browser cache might help:

  • Open your browser settings and navigate to "Clear browsing data".

  • Focus on clearing cached data related to TrackingTime and the third party app.

  • Restart your browser to apply these changes.

If the problem persists, please send us:

  • The name and version of the browser you are using.

  • Name of the application where you are trying to see the extension.

  • The URL of where you expect to see the button

  • Full screenshot on the URL with the extension open

  • Full screenshot of the extension settings

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