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Calendar integration troubleshooting
Calendar integration troubleshooting

If you are having issues integrating your calendar with TrackingTime, then please try these troubleshooting steps to fix them.

Anto Sarmiento avatar
Written by Anto Sarmiento
Updated over a week ago

Not enough permissions

Some accounts will encounter a shortage of permissions when trying to integrate. You might see a pop-up message asking for "Admin approval" from Microsoft.

These permissions are not related to TrackingTime. You will need to ask the administrator of your Microsoft account to grant you permission to integrate with TrackingTime.

Wrong timezone

If you are visualizing the wrong timezone in your calendar events, then please send us the following information, so we can study it:

  • Full screenshot showing your calendar events in Google or Microsoft Outlook Calendar for comparison.

  • Full screenshot of your TrackingTime page, showing which events display an incorrect timezone.

  • Let us know which timezone you have set in your Google/Microsoft Outlook Calendar account and in your TrackingTime settings.

Duplicated events

If after integrating your calendar with TrackingTime, all of your events are duplicated, then please try the following troubleshooting:

If you have previously unlinked your calendar, please keep in mind whether you selected KEEP at the moment of unlinking, or DELETE.

If you selected KEEP, you will have to delete these duplicated events, manually. Further, synced events will not appear duplicated.

If you selected DELETE, then you will have to send us the following information, so we can fix the issue for you:

  • Full screenshot of your page showing the linked calendar with duplicated events.

  • Full screenshot showing the duplicated events.

I can't visualize all of my events

If you are not able to visualize all of your calendar events in your TrackingTime account, then please send us the following information, so we can fix it:

  • Full screenshot of your calendar page, showing all the missing events, and the calendar of which they are part.

  • Date and time of the missing events.

📝 The first sync may take a couple of hours, so please, be patient if you don't see your events immediately showing up after linking your accounts for the very first time 🙏

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