All Collections
AutoTrack Troubleshooting
AutoTrack Troubleshooting

If you are having issues with AutoTrack, from our desktop app, then please try these troubleshooting steps to fix them.

Anto Sarmiento avatar
Written by Anto Sarmiento
Updated over a week ago

Click on the 3 dot menu, in the top right corner of the screen, to visualize the option Open Activity Folder. This is the folder where AutoTrack data is stored locally.

This data is organized by day in the format YYYYMMDD-e.json.

If there is a conflict with a particular day, please try:

  • Closing the TrackingTime app.

  • Removing the file from the previously opened folder.

  • Reopening the TrackingTime app to see if it's logging the activity correctly.

If you have a general problem with the AutoTrack feature, please send us:

  • The application log file

To get it, copy and paste the following link into the search bar of your computer:

  • Windows: %USERPROFILE%\AppData\Roaming\TrackingTime\logs\main.log

  • MAC: ~/Library/Logs/TrackingTime/main.log

⚠️ Keep in mind that Autotrack is not intended to register time entries on its own. It registers your activity while working with your computer with Autotrack enabled, recording the applications' usage.

Having said so, this information can only be accessed by the user who enabled it, and it will not be listed on reports. Other users (not even the workspace admins) will not be able to access your Autotrack activity unless you manually add them as time entries.

Did this answer your question?