Click on the 3 dot menu, in the top right corner of the screen, to visualize the option Open Activity Folder. This is the folder where AutoTrack data is stored locally.
Ensure that the AutoTrack feature is enabled in the TrackingTime app settings. After enabling AutoTrack, allow a few hours for the feature to begin displaying activity. This delay is normal as the system processes your activity data.
This data is organized by day in the format YYYYMMDD-e.json.
The "Stand by" status appears when you are outside your configured Work Schedule. AutoTrack pauses during non-working hours to align with your schedule. To adjust this, navigate to your Work Schedule settings in the app and modify your working days and hours to match when you want AutoTrack to run.
If there is a conflict with a particular day, please try:
Closing the TrackingTime app.
Removing the file from the previously opened folder.
Reopening the TrackingTime app to see if it's logging the activity correctly.
|If you have a general problem with the AutoTrack feature, please send us:| |---| For further assistance, consider sharing screenshots or recorded videos of the issue with the support team.
⚠️ Keep in mind that Autotrack is not intended to register time entries on its own. It registers your activity while working with your computer with Autotrack enabled, recording the applications' usage.
Having said so, this information can only be accessed by the user who enabled it, and it will not be listed on reports. Other users (not even the workspace admins) will not be able to access your Autotrack activity unless you manually add them as time entries.
On Mac devices, no additional system settings are required beyond enabling AutoTrack in the app. Simply configure when you want AutoTrack to record activity, and it should function as expected.