In case you have recently invited an employee to join your team, but they are still unable to view your projects and tasks, you're in the right place. We'll go over the two most common scenarios, in which you might run into this issue –– and find out how to solve it.
The user has logged into a different workspace
TrackingTime offers multi-account support. This means that a user with an unique email address can access different workspaces.
Make sure your employee is logged into your TrackingTime workspace. The company name you set up for your workspace will be displayed in the user's workspace switcher. The workspace switcher will be visible at the top of the Settings menu. Time entries are visible only within the same workspace. If a user is logging time in a different workspace, they need to switch to the correct workspace to view or manage time entries.
The user doesn't have enough permissions
TrackingTime offers different user roles and permissions that allow workspace administrators to specify what features individuals have access to.
When setting up a new project, please make note of the type of project you are creating. Projects can either be set as Public or Private.
Administrators and Managers have access to all projects in the workspace.
Project Managers can access Public projects, projects they created, and Private projects where they have been granted access or assigned to a task. They are not automatically granted access to every Private project.
Coworkers and Time Loggers have more restricted access based on their role, project permissions, and task assignments.
To give a user access to a Private project, add them through the project’s Privacy settings or assign them to a task within that project.
Here's how to grant project permissions to a specific user.
Best Practices for Workspace Configuration
To optimize user permissions and visibility:
Assign roles carefully based on the level of access required.
Use the Private project setting to control access to sensitive information.
Ensure all team members are aware of the workspace they should be using for logging time.
Regularly review workspace settings to align with your team’s needs.