In case you have recently invited an employee to join your team, but they are still unable to view your projects and tasks, you're in the right place. We'll go over the two most common scenarios, in which you might run into this issue –– and find out how to solve it.
The user has logged into a different workspace
TrackingTime offers multi-account support. This means that a user with an unique email address can access different workspaces.
Make sure your employee is logged into your TrackingTime workspace. The company name you set up for your workspace will be displayed in the user's workspace switcher. The workspace switcher will be visible at the top of the Settings menu. Time entries are visible only within the same workspace. If a user is logging time in a different workspace, they need to switch to the correct workspace to view or manage time entries.
The user doesn't have enough permissions
TrackingTime offers different user roles and permissions that allow workspace administrators to specify what features individuals have access to.
When setting up a new project, please make note of the type of project you are creating. Projects can either be set as Public or Private.
Users set up as administrators or project managers will have access to all projects in your workspace. On the other hand, users set up as coworkers will only visualize projects set as Public. If you want a coworker to be able to see or edit a Private project, you'll have to grant them permissions (assigning a task to them, or including them on the project list of allowed users). Additionally, users with the Coworker role cannot view detailed time entries of other users. They can only see the total time spent on tasks.
Here's how to grant project permissions to a specific user.
Best Practices for Workspace Configuration
To optimize user permissions and visibility:
Assign roles carefully based on the level of access required.
Use the Private project setting to control access to sensitive information.
Ensure all team members are aware of the workspace they should be using for logging time.
Regularly review workspace settings to align with your team’s needs.