In case you have recently invited an employee to join your team, but he's still unable to view your projects and tasks, you're in the right place. We'll learn the two most common scenarios, in which you might run into this issue –– and find out how to solve it.

The user is logged in a different workspace

TrackingTime offers multi-account support. This means that a user with a unique email address can access different workspaces.

Make sure your employee is logged into your TrackingTime workspace. The company name you set up for your workspace will be displayed in the user's workspace switcher. The workspace switcher is automatically displayed on the top left corner of the screen when a user belongs to more than one account.

The user doesn't have enough permissions

TrackingTime offers different user roles and permissions that allow workspace administrators to specify what features individuals have access to. When sharing a new project with an employee, please make sure that he has enough permissions to view the project.

Users set up as administrators or project managers have access to all projects in your workspace. On the other hand, users set up as coworkers need to be invited to the project first.

Please refer to this article to learn how to give coworkers access to a specific project:

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