We only accept payments with credit and debit cards. However, if you are getting an annual subscription and your workspace will have more than 20 users, we could accept payments via wire transfer.
Credit and debit cards
Regarding your payment with credit or debit card, we accept Visa, Mastercard, American Express and many other credit cards worldwide.
For annual subscriptions of more than 20 users, we could accept payments via Wire Transfer. Please, get in touch with us in case you'd like to choose this payment method and our sales team will help you out.
What happens when your credit card fails
Payments can fail due to several reasons. For instance, a change in your card number, your card expiring, cancelation of your credit card, or the bank not recognizing the payment and taking action to prevent it. When a payment for your subscription fails, we'll notify you via email and automatically try again in 3 to 5 days.
Contact your bank
If you would like to keep using the current credit card on file, please reach out to your bank. Check with them the reason for the declines and make sure they have authorized this card to be used for automatic payments of your TrackingTime PRO subscription.
Update your credit card
In case your credit card has expired, and you need to switch to a different one, or you want to use a different card for your TrackingTime PRO subscription, you can update your card on your Billing Portal or these steps below:
How to update your card on file:
View your billing history
You can check your Billing history and download your invoices in PDF from your Billing Portal. You will also find information about your current subscription, amount of users and when your plan renews, hence, when you need to pay your next invoice and the total amount to pay.
Once you have entered the information you need to be included in your invoices, you can download these for your records.
How to download your invoices:
How to understand my invoice?
User fees are calculated based on the current number of active users in your account.
At TrackingTime, you only get billed for the people who use it each month. User fees are automatically prorated, so that you always end up paying only for the exact amount of time that a user has been marked as active during a given billing period.
For instance, if you add a user at the middle of the month, you'd only pay for half of that user. Let's have a look at this example below:
In this example, this company is paying for a PRO Annual Subscription and on October 30th they added a 6th user to the workspace. The Cost per user is USD 60 per year, which means that if the company adds a new user, they should pay USD 60 for that user. However, their renewal date is January 21st, and they added the user on October 30th.
If we make the calculation, from October 30th to January 21st, there are 83 days. Therefore, instead of paying USD 60 for the entire year, they will only pay USD 13.66 (which is the equivalent for 83 days).
Add your company billing data
If you need to include any specific company details, such as company name, address, tax ID, or any other information in your invoices, you can do it from your Billing Portal, on the "Billing information" section, as the image below shows.
Change the account owner
Roles: admin | Free Feature
The account owner is the one user administrator who is in charge of the TrackingTime account. They are the only user who can subscribe to our premium plans, update credit card details, cancel a paid subscription and close the account.
As the current account owner, you can transfer ownership to another user in your account.
How to change account owner: