We only accept payments with credit and debit cards. However, if you are getting an annual subscription and your workspace will have more than 20 users, we could accept payments via wire transfer.
Credit and debit cards
Regarding your payment with credit or debit card, we accept Visa, Mastercard, American Express and many other credit cards worldwide.
For annual subscriptions of more than 20 users, we could accept payments with Wire Transfer. Please, get in touch with us in case you'd like to choose this payment method and our sales team will help you out.
What happens when your credit card fails
Payments can fail due to several reasons. For instance, a change in your card number, your card expiring, cancelation of your credit card, or the bank not recognizing the payment and taking action to prevent it. When a payment for your subscription fails, we'll notify you via email and automatically try again in 3 to 5 days.
Contact your bank
If you would like to keep using the current credit card on file, please reach out to your bank. Check with them the reason for the declines and make sure they have authorized this card to be used for automatic payments of your TrackingTime PRO subscription.
Update your credit card
In case your credit card has expired and you need to switch to a different one, or you want to use a different card for your TrackingTime PRO subscription, you can update your card on file following this link: https://pro.trackingtime.co/#/client-portal or these steps below:
How to update your card on file:
View your billing history
You can check your Billing history and download your invoices in PDF, following this link: https://pro.trackingtime.co/#/client-portal . As soon as you open the link, you will also find information about your current subscription, amount of users and when your plan renews, hence, when you need to pay your next invoice.
Once you have entered the information you need to be included in your invoices, you can download these for your records.
How to download your invoices:
Add your company billing data
If you need any specific company details such as company name, address, tax ID, or any other details that need to be included in your invoices, you just need to follow this link: https://pro.trackingtime.co/#/client-portal , and scroll down to "Billing information" as the image below shows.
Change the account owner
Roles: admin | Free Feature
The account owner is the one user administrator who is in charge of the TrackingTime account. They are the only user who can subscribe to our premium plans, update credit card details, cancel a paid subscription and close the account.
As the current account owner, you can transfer ownership to another user in your account.
How to change account owner: