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While credit card is the most frequently used payment method by our customers, we support other payment options as well, specially in case of larger payments or annual subscriptions.
Credit and Debit Cards
The easiest way to pay for your TrackingTime PRO subscription is via credit or debit card. We accept Visa, Mastercard American Express and many other credit cards worldwide.
Wire Transfers and Paper Check
For annual subscriptions (or larger monthly amounts) we also accept payments via wire transfer or paper check. Please get in touch with us in case you'd like to choose any these payment methods and our sales team will help you out.
📝 Note: PayPal and BitCoin are currently not supported.
What happens when your credit card fails
Payments can fail due to several reasons. For instance, a change in your card number, your card expiring, cancelation of your credit card, or the bank not recognizing the payment and taking action to prevent it. When a payment for your subscription fails, we'll notify you via email and automatically try again in 3 to 5 days.
Contacting Your Bank
Should you want to continue using the current credit card on file, we'd recommend you reach out to your bank. Check with them the reason for the declines and make sure they have authorized this card to be used for automatic payments of your TrackingTime PRO subscription.
How to update your credit card
In case your credit card has expired or you want to use a different card for your TrackingTime PRO subscription, you can update your card on file the following way:
How to update your card on file:
View your billing history
In the billing history section you'll find all your past invoices as well as your upcoming invoice for your current billing period. Here, you can also download your invoices in PDF format for your records.
Once you have entered the information you need to be included in your invoices, you can download these for your records.
How to download your invoices:
Add your company billing data
If you need any specific company details such as company name, address, tax id and any other information to be printed on your invoices, this is how you add it to your TrackingTime account:
How to update your billing details:
Change the account owner
Roles: admin | Free Feature
The account owner is the one user administrator who is in charge of the TrackingTime account. They are the only user who can subscribe to our premium plans, update credit card details, cancel a paid subscription and close the account.
As the current account owner, you can transfer ownership to another user in your account.
How to change account owner: