All you need to know about TrackingTime's pricing and your subscription.

Leonardo Custer avatar
Written by Leonardo Custer
Updated over a week ago

How to subscribe

Upgrade your TrackingTime account to get access to all premium features.

Roles: Admin

  1. On the menu button, in the top right corner of the screen, select "Settings" and then click on "Subscription" or simply click on the UPGRADE button in the top right corner of the screen.

  2. Choose the most suitable plan for you.

  3. Enter your credit card details to upgrade your account.

That's it! After successfully processing your payment, your account will be switched to a paid plan, and you'll get instant access to all premium features offered in the selected plan.

📝 Payments can only be done from a computer. You won't be able to subscribe from your phone.

30-day Money-back Guarantee

If for whatever reason you aren't satisfied with your TrackingTime subscription, just let us know within the first 30 days after subscribing, and we'll issue a full refund of your payment.

📝 We don't offer refunds (full or partial) after the initial 30 days. However, there are no long term contracts, and you can cancel your subscription anytime.

User pricing

We have 4 plans available:

  • Free: Up to 3 users, with unlimited projects and tasks, and all you need to get started.

  • Freelancer: For single users. $10 per user, per month, or $8 per user, per month billed annually.

  • PRO: Our most popular plan. Starts at 3 users. $7 per user per month, or $5.75 per user, per month billed annually.

  • Business: Starts at 3 users. $12 per user, per month, or $10 per user, per month billed annually.

⚠️ To know more about the different features available in these plans and to compare them to each other, please visit this Pricing page.

User fees are calculated based on the current number of active users in your account. You can add, archive and re-activate users anytime as you see fit.

For example, say you have only one active user in your account, and you're billed $7 on the 1st of each month. Every month, we'd automatically create an invoice for your monthly subscription and charge your card on file this amount.

At TrackingTime, you only get billed for the people who use it each month. User fees are automatically prorated, so that you always end up paying only for the exact amount of time that a user has been marked as active during a given billing period.

For instance, if you add a user at the middle of the month, you'd only pay for half of that user.

📝 All automatically calculated prorated fees will be detailed in your invoices.

Add and re-activate users

You can add and remove users from your team, at any moment.

Let's say halfway through your plan’s billing cycle (for example on the 15th of November) you invite an additional user to join your account. Now you owe $3.5 (7 / 2) for the additional user, for the time period between Nov 15 and Nov 30.

An invoice will be automatically generated on Nov 15, and you’ll be billed for $3.5. So, on December 1st you'll be billed $14 for the monthly subscription for two users (from Dec 1 to Dec 31)

The same logic applies when you re-activate a user who was previously archived.

Archive users

Proration doesn't work when archiving users.

For instance, if you started your current billing cycle with 2 users and halfway through it, you decide to archive one user, the change will be reflected in your next invoice, and you’ll be billed for only one user in the following billing cycle.

Can I combine plans?

It's not possible to upgrade users individually. The subscription applies to the whole account. Your monthly fee is calculated based on the number of active users in your account.

Switch plans

If needed, you can easily switch between plans, using the Billing Portal from the Subscription section of your TrackingTime account.

How to change subscriptions:

  1. Go to the Subscription section of your TrackingTime account.

  2. Click on Change Plan to open the Billing Portal.

  3. Click on Update Plan.

  4. Choose if you'd like to pay Monthly or Yearly.

  5. Select your desired subscription and the amount of seats.

  6. Click on Continue.

Annual plan

The annual subscription fee for TrackingTime PRO is $69 / user / year. This is equivalent to $5.75 / user / month instead of the regular monthly fee of $7 / user / month.

You get a 18% discount, i.e. 2 months for free!

And: You only need to book one invoice per year instead of 12.

When you're subscribed to an annual plan, this is how proration of user fees work:

When you add additional users to your account, we'll prorate the user fees like we do for monthly subscriptions. However, the amount is not added to your next invoice, but invoiced right away.

Proration is deactivated when you archive users.

⚠️ When paying annually, you're getting a discount for committing to using the software for one year. If you change your mind during the current billing cycle, you won't receive any credit or refund back.

Switch to an annual plan

How to switch to an annual plan:

  1. Click on the menu button in the top right corner and select "Settings".

  2. Click on Subscription from the left menu.

  3. Click on "Switch".

  4. Once your Billing Portal opens, click on Update Plan.

  5. Choose your annual plan from the list of options.

  6. Click on Continue.

⚠️ Upon your confirmation, we'll switch your subscription to the annual plan and charge your card on file the annual subscription fee. We automatically prorate the rest of the current month's services against the bill for the next year.

💡If you are trying to switch from an annual to a monthly plan, you can also follow the steps provided above and choose the monthly plan from the options instead.

Subscription status

All you need to know about your subscription, in one place!

Go to the Subscription settings in your account to visualize the following data:

  • Plan detail: name of the subscription chosen.

  • Subscriber since: date of subscription purchase.

  • Billing frequency: monthly or annual, depending on what was selected.

  • Active users: the amount of users you were charged for.

  • Renewal date: date of your next subscription renewal charge.

  • Remaining days: amount of days you have left on your current paid period until paid features are disabled.

Extra discounts

If you are a new subscriber, you'll get a 25% off discount for the first 2 months of the monthly PRO or Freelancer plan.

⚠️ This coupon is not available for users who have already subscribed in the past, and it is not compatible with the annual plans.

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