TrackingTime is a subscription-based SaaS product. Paid subscriptions are billed in advance and renew automatically unless canceled before the next billing date.

Customers are responsible for reviewing their plan, billing cycle, active users, seat count, and renewal date before payment is processed.

Except where required by applicable law, expressly stated in this policy, or agreed otherwise in writing, fees paid to TrackingTime are non-refundable.

Customers who purchase a paid TrackingTime subscription for the first time may request a refund within fourteen (14) days of the initial payment.

This refund policy applies only to the first successful payment for a new paid subscription.

It does not apply to:

If a refund is approved, the paid subscription may be canceled or downgraded immediately.

If you believe you were charged incorrectly, charged more than once, or billed due to a processing error, please contact us as soon as possible.

We will review the charge with our payment provider. If we determine that the charge was made in error, we will refund the incorrect amount.

Subscription renewal payments are generally non-refundable once processed, except where required by applicable law or where the charge resulted from a TrackingTime billing error.

This includes monthly renewals, annual renewals, automatic renewals, and subscriptions that were not canceled before the applicable billing date.

Canceling a subscription stops future renewals but does not automatically refund charges that have already been processed.

After cancellation, you will continue to have access to your paid subscription until the end of the current billing period unless otherwise stated.

Annual subscriptions are prepaid for the full subscription term.

After the initial refund period has expired, annual subscription payments and annual renewals are generally non-refundable, except where required by applicable law.

If you cancel an annual subscription before the end of the subscription term, the cancellation will take effect at the end of the current annual billing period. We do not provide partial, prorated, or unused-time refunds solely because the subscription is canceled before the end of the term.

Monthly subscription payments are generally non-refundable once processed, except where required by applicable law or where a billing error has occurred.

To avoid being charged for the following month, you must cancel or adjust your subscription before the next billing date.

Customers are responsible for managing the active users and seats associated with their subscription.

We do not provide refunds or credits solely because a user was inactive, no longer part of your team, unused, or should have been archived before billing.

If a user no longer needs access, you may archive or replace that user according to the options available under your plan. Seat reductions apply to future billing periods only unless otherwise stated in a written agreement with TrackingTime.

If you switch to a lower-priced plan, reduce the number of seats, or otherwise reduce your subscription during an active billing period, the change will be handled according to the billing rules displayed in your account.

Plan downgrades, billing-cycle changes, and seat reductions do not automatically entitle you to a cash refund.

Where applicable, remaining prepaid amounts may instead be added to your TrackingTime account as credit and automatically applied to future invoices.

Account credit has no cash value, cannot be transferred to another account, and cannot be withdrawn or refunded unless required by applicable law or expressly agreed otherwise by TrackingTime.

Fees paid before the approval or application of a discount, promotion, nonprofit discount, or other special pricing arrangement are not refundable solely because the discount was approved later.

Discounts cannot be applied retroactively unless expressly agreed in writing by TrackingTime.

Promotional, discounted, legacy, custom, or specially negotiated subscriptions may be subject to different refund terms. If a written agreement governing your subscription specifies different terms, that agreement will apply.

Enterprise plans, custom agreements, manually invoiced subscriptions, purchase-order arrangements, professional services, onboarding services, implementation work, and other custom commercial arrangements are non-refundable unless the applicable written agreement states otherwise or a refund is required by law.

Taxes, currency-conversion costs, bank fees, payment-provider fees, and other third-party charges are generally not refundable by TrackingTime unless required by applicable law or the charge resulted directly from a TrackingTime billing error.

If you open a chargeback or payment dispute with your bank or payment provider, we may be unable to issue a separate refund while the dispute remains active.

We encourage you to contact us first so we can review the charge and attempt to resolve the issue directly.

To request a refund, contact us through the in-app chat or email us at support@trackingtime.co.

Please include:

We will review eligible requests and generally respond within three (3) to five (5) business days.

Approved refunds are issued to the original payment method whenever possible. After a refund has been issued, it usually takes five (5) to ten (10) business days to appear on your statement, depending on your bank or payment provider.

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

TrackingTime may update this Refund Policy from time to time. The version applicable to a particular charge will generally be the version in effect when that charge was processed, unless applicable law or a written agreement requires otherwise.