Refund Policy

This article describes when customers are eligible for a refund.

Leonardo Custer avatar
Written by Leonardo Custer
Updated over a week ago

30-day money-back guarantee

If for any reason you aren't 100% satisfied with your TrackingTime PRO subscription, you're eligible for a full refund within 30 days after your initial payment – no questions asked.

Refunds for incorrect charges

Once the guarantee expires, we do not offer any type of refunds (full or partial) ––unless we have charged you wrong. Sometimes errors might occur while processing payments. If you think we have erroneously charged your card on file, please get in touch with us. We'll investigate the issue in collaboration with our payments provider and issue a full refund for any automatic charges that might have incorrectly been made by us.

How to request a refund

If you'd like to request a refund, please get in touch with us using the in-app chat displayed on screen or write us an email at We'll evaluate your case and get back to you within 3-5 business days.

Once issued, refunds usually take between 5 to 10 days to appear on your bank statements.

Not eligible for refund

This section describes when customers are not eligible for a refund.

Nonprofit Discounts

We do not offer refunds for any fees paid prior to being approved for a nonprofit discount. In addition, annual discounts do not stack on top of the nonprofit discount.


If you're no longer going to use the TrackingTime PRO service, you need to cancel your account to stop billing. If you fail to cancel your account and the 30-day money-back guarantee has already expired, you're not eligible for any full or partial refunds.

When you cancel your subscription, you'll still have access to your account until the end of your current billing period.

Inactive users

In addition, you're responsible for marking users as archived if they no longer need access to your account, and you don't want to be charged for them. You're not eligible to any refunds, full or partial, for fees incurred by users that were not using the service, but were still marked as active in your account.

Switching plans

If you decide to switch to a chepear plan in the middle of your billing cycle (say, switching from annual to monthly billing), you'll also not be entitled to a refund. The remaining amount of the payment made for the most expensive plan, will be added to your account as credit. The system will use that credit automatically each month when you renew your subscription.

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