We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Account and profile data: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a profile photo and other details to your profile information to be displayed in our
Services: We keep track of your preferences when you select settings within the Services.
Data you provide through our products: The Services include the TrackingTime apps you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include: the name of your tasks, projects, customers or services you oﬀer and the work times associated to those entities and to you.
Data you provide through our websites: The Services also include websites owned or operated by us like trackingtime.co. We collect other content that you submit to these websites and data related to your use of social media in connection with the Services, for example, when you “like” or “share” something displayed through the Services using a widget provided by Facebook. You provide content to us when you provide feedback or when you participate in any interactive features (such as the ability to post comments), surveys, promotions or activities.
Data you provide through our support channels: The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with the Services. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our support representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation and screenshots or information that would be helpful in resolving the issue. In some cases, it might be helpful for us to access your account. In such cases, we’ll ask you for your permission beforehand.
Payment data: We collect certain payment and billing information when you register for paid Services. For example, we ask you to designate a billing representative, including name and email address, upon subscribing to a paid plan. We use this information for sending you invoices and payment receipts. However, we never collect or store your credit card details. Your credit card details such as card number, expiration date or security code are securely processed by Stripe Inc., our payments provider. To learn more about compliance and security of your payment data please visit Stripe’s website.
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Your use of the Services: We use third-party services to keep track of certain information about you when you visit and interact with any of our Services. The third parties that provide these services are listed at the end of this document. This information includes, for example, the features you use; the links you click on; the dates when you log into your account; and how you interact with the Services.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Information we receive from other sources
We receive information about you from other users of the Services and from third-party services. We may combine this information with information you give to us and information we collect about you.
Other users of the Services: Other users of our Services, including your employer, may provide information about you when they submit data through the Services. For example, you may be assigned a task by someone else that might include personal information related to you or to your work. We may also receive your email address from other Service users or your employer when they provide it in order to invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as the billing contact on your company's account.
Other services you link to your account: We receive information about you when you or your administrator integrate or link a third-party service with our Services. For example, if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. You or your administrator may also integrate our Services with other services you use. For example, you may use the TrackingTime Button for Chrome to track time within various third-party services. In this case, we automatically collect data from the integrated service such as task and project names.