Below are the specific purposes for which we use the information we collect about you.
To provide the Services and customize your experience
We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services.
For example, we use the name and profile picture you provide in your account to identify you to other Service users within your organization.
For research and development
We are always trying to make our Services better, faster, more secure, and more useful to our customers. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for improvement of the Services. For example, when we launch a new feature we track how often it’s used and by whom.
To communicate with you about the Services
We use your contact information to send transactional communications via email and within the Services, including confirming your payments, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We send you email and in-app notifications when you or others interact with you on the Services, for example, when a task is assigned to you. We also provide tailored communications based on your activity and interactions with us.
For example, certain actions you take in the Services may automatically trigger an email or in-app message. We also send you messages as you onboard your team to help you become more proficient in using our products. These communications are part of the Services and you can always unsubscribe from them.
Also, you can always change your notification settings according to your preferences to avoid receiving certain types of notifications. To learn more about how you can customize your notification preferences and how to unsubscribe please refer to this article.
To market, promote and drive engagement with the Services
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email. These communications are aimed at driving engagement, including selling the Services to you, and maximizing what you get out of the Services, including information about new features, survey requests and newsletters we think may be of interest to you. We also communicate with you about new product oﬀers, updates and promotions.
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
For safety and security
We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, and audit functions.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Legal bases for processing (for EEA users):
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests; We need to do so to satisfy the terms of our agreement with you; You give us consent to do so for a specific purpose; or We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not aﬀect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.